Frequently Asked Questions
- Q: Does the price include set up and delivery?
A: The price does include set up and take down. There is a small delivery fee for areas in or around Las Vegas. The delivery price for other areas depends on your proximity to our warehouse. Remember prices do not include sales tax. Do to the difficulty of moving equipment up and down stairs (if the delivery includes stairs) we require a fee of $15 for the first stair and $5 for each subsequent stair.
- Q: Do you deliver to other cities?
A: Yes, but once again please be aware that due to rising gas prices and the possible need for an extra truck and labor, that travel fees can be quite high. Please call our office for a current quote
- Q: Does the standard 4 hour rental time include your set up time?
A: No. We arrive early to set up so you get the entire rental time to play
- Q: When do you set up?
A: That depends on how many rentals we have that day. Generally we arrive 1-3 hours before the rental time begins. If we have a lot of rentals that day, we may need to set up as early as 4 hours in advance. To prevent any problems, we will call 48hrs before to confirm that someone will be at the party location
- Q: We´ve rented some really dirty jumps from other companies in the past. Are they always that dirty?
A: No. The jump should be clean when you get it. Bouncin Bins cleans and disinfects after every rental
- Q: Do we have to keep it plugged in the entire time?
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That´s why we require an outlet within 50´ of the unit or a generator. Longer cords can pop your circuit breaker so we bring our blowers already have 50' cords attached to them.
- Q: Can we use our own generators?
A: No. Customers must NOT use their own generators as they can damage our blowers. Our generators are available for rent as needed.
- Q: Is there a wet fee to use your units?
A: Yes. Most of our units can be rented wet or dry but we do charge a $15 wet fee (cleaning fee) to use water with our equipment.
- Q: What about parks? Do parks have electricity?
A: We love setting up at parks but most parks do NOT have electricity. If you want to set up at a park, you must rent a generator unless you have contacted your local park and recreation district and reserved a section with available electricity. We rent generators at a reasonable cost, which is usually less than the cost to reserve a section at the park.. Also, parks are first come, first serve so get your spot early in the day. There is also a $15 fee for us to set up at a park.
- Q: What payments do you take?
A: We only accept Credit Cards for private parties. For businesses, schools or churches checks are acceptable. If paying by Credit Card our office will process your card 48 hours prior to your event.
- Q: What if we need to cancel?
A: Please check out our policies page for details at privacy policies
- Q: Do you require a deposit?
A: Yes all orders require a $50 Credit Card deposit and non-refundable unless the order is over $500.00. In that case a deposit of 50% will be required at the time of reservation. If you cancel your event prior to your rental you will be given a raincheck that is good for 13 months from the time of your original scheduled event. We do not issue refunds.
- Q: How big are the jumps?
A: Most of our jumps (all of our character jumps for example) are 15´x15´ which is a little bigger than many companies rent. Please note the space required for each jump (listed near the large picture) as some are VERY big and require extra space. When in doubt, measure your space to make sure it will fit. Jumps need room to be staked and they need room for the blower and can´t rub against walls or trees as this may damage the jump. The sizes listed with each jump include the space needed for stakes etc. If you have stairs or a tiered backyard, please call our office to discuss options for setup
- Q: What about the big jumps? Any special requirements?
A: Check the requirements listed with each jump. Also, make sure you have at least a 4´ access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room
- Q: What surfaces do you set up on?
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can´t set up on any type of rocks as the constant rubbing will wear through the vinyl jumps
- Q: Can we see a copy of your contract and safety rules?
A: Yes. There is a link in your receipt once you've ordered or you may contact our office
- Q: Are we responsible for the unit if it gets a tear or damaged in any way?
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds, using silly string in the unit, moving the unit to a location other than where it was originally setup.) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don´t want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator. If you are concerned we recommend purchasing our Equipment Protection Plan which will protect you from damage of the unit and is available for a minimal fee.
Still have a question? Call or Write: firstname.lastname@example.org - 725.502.2555